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| HP - IT Service Management Reference Model.rar | 24.86 MB |
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| ITIL Поддержка услуг.rar | 20.39 MB |
| OGC_Books_lightweight.rar | 19.83 MB |
| Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar | 15.89 MB |
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| Microsoft_SMF_Guide.rar | 9.89 MB |
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| ITSMF - IT Service Management - 2003.rar | 5.9 MB |
| O_Reilly_-_Essential_Microsoft_Operations_Manager.rar | 5.63 MB |
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| COBIT Documentation.rar | 4.94 MB |
| Reversing Secrets of Reverse Engineering (Apr 2005).rar | 3.86 MB |
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| ITIL Planning to Implement Service Management.rar | 3.03 MB |
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| itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar | 2.33 MB |
| OGC_Prince2_3E_2002.rar | 2.07 MB |
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| IT Problem Management - Prentice Hall.rar | 1.6 MB |
| Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar | 1.37 MB |
| Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar | 1.05 MB |
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| Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar | 930.26 KB |
| Charles_T._Betz__-_Data_Architecture_for_ITSM.rar | 835.48 KB |
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| IT_Service_Management.A_Companion_to_ITIL.rar | 634.83 KB |
| PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar | 509.87 KB |
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| XWAVE - ITIL Overview.rar | 236.45 KB |
| EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar | 209.06 KB |
| Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar | 171.5 KB |
| ITIL - основа концепции управления ИТ-сервисами.rar | 155.71 KB |
| me-itil-sdp-helpdesk-smb.rar | 148.11 KB |
| Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar | 122.13 KB |
| ITIL на практике.rar | 120.01 KB |